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Major Incident Manager

  • TEST TRIANGLE
  • Job Type : Contract

  • room Ireland /Cork

Number Of Applications : 0

Job Posted On : 23/09/2024

Job Posted On : 23/09/2024

  • Onsite

    Yes

  • Remote Work

    No

  • Experience Required

    5 - 10 yrs

  • Start Date

    Sep 30, 2024

  • Number of Positions:

    1

  • Visa Sponsorship

    No

  • Spoken Languages

    English

  • Job Post Currency

    Negotiable

REQUIRED SKILLS

MIM
Incident Management
Major Incident Management
Incident Reporting
CONTRACT

Job Duration: 12 months

Daily Salary: Negotiable

Job Description

Job Title: Major Incident Manager

Location: Cork, Ireland

Contract: 12 Months
Job Description:
End to end management of all the IT major incidents in the landscape.

  • To lead, drive and facilitate and chair all the major incident investigation activities, meetings, and conference calls
  • Collaborate and involve right stakeholders within the organization including but not limited to engaging Service Desk, Application technical teams,

Infrastructure, End user compute, Desk side teams, Client IT Head for Infra and Operations, Third party teams

  • Forming collaborative action plans with specific actions, roles and deadlines, and ensuring these are completed
  • Matrix management of people, processes and resources including third parties – including resolving conflict to move forward to resolution
  • Being accountable for resolving the outage via workaround or permanent fix
  • Supporting and nurturing process improvements and knowledge base improvements
  • Providing periodic major incident metrics reports

Must Have Skills (Top 3 skills only):
MIM Management, Incident reporting and Documentation, Incident prioritization.

Nice to have skills (Top 2 only): 
MIM Management, Incident reporting and Documentation, Incident prioritization

Sectors

  • Information Technology

Shifts

  • General Shift
About Company

IT Recruiting Company

Related Searches
  • Operations Analyst
  • MIM Engineer
  • Senior Major Incident Manager
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  • Compliance and Regulation Analyst
2024-09-23
2025-09-30T18:30
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INR

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